Shipping

Confezioni Alexander srl products are shipped by GLS courier within 5 working days from receipt of payment.

For orders over 150 euros shipping costs are free (only in Italy). You will be able to track your parcel through the courier with a code that will be sent to you via email.

Shipments outside of the EU: any customs or import charges will be debited when the parcel reaches the destination country. These expenses will be charged to the recipient. Confezioni Alexander srl has no control over these costs, which can vary significantly from country to country.

For more information, please contact the customs authorities of the destination country.

Returns

If for any reason you are not satisfied with your purchase, the items can be returned for an exchange in size, replacement or refund within 15 days from the date of receipt by sending a request via email to shop@alexanderbikewear.com

Confezioni Alexander srl will send a courier to the customer to collect the goods and will take care of the costs.

Change size

It is possible to request an exchange for a different size or colour of the same item, if available. A change in size can only be requested once per order.

Replacement of faulty goods

In the event that the customer receives defective goods or goods different from those ordered, photographic proof may be requested before authorising the return.

Refund

Refunds will be made as soon as the return arrives at the Confezioni Alexander srl headquarters goods have been checked. For orders paid by PayPal or bank transfer the amount will be returned to the original account.

Conditions for return

The returned items must not have been worn, washed or altered and must not show signs of use. The soles of footwear must be in perfect condition. Each garment must be returned in the original packaging.

For all other matters not specifically expressed, the European Regulations for distance selling apply.